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Support
Services Overview
Support Staff - Plano, Texas
Software is only
as good as the people that stand behind it. That is why CSI
has a staff of 3 full time support personnel and 4 full time software
developers whose job is to make sure that Visual Shop meets your
expectations now and in the future. Their expertise insures that
Visual Shop will be properly installed, configured, upgraded,
and maintained so that you can maximize your software dollar.
Support
Our support staff is there to help you when you have a problem.
Their primary goal is your satisfaction. They are responsible
for; onsite and remote training, software documentation, software
support, releasing upgrades to customers, and quoting custom changes.
Our support group
consist of:
Here
is what our customers think about our support:
“Excellent
customer service.” Gardena Plating.
"I
like Visual Shop because it is user friendly and you have a great
support staff." Pinson Valley Heat Treating
"CSI's
customer service is absolutely the best I've ever seen. They bent
over backwards-and they still do-to make installing and using their
program and database easy for us." Arrow Plating
Software
Development
Developers
put ideas to work. Our team of professional software developers
are there to turn your ideas into a working software program. Each
has worked with Visual Shop a long time. They understand your business.
They know the questions to ask so that you get the results that
you expect.
"At
CSI all development is done in house. We don't sub anything out
and we don't hire part time developers. This allows us to keep tight
control over our software. Our customers expect a quality product
and we deliver."
Jim Ory
Software Development Manager
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